A consumer has a right to return goods ordered from a supplier except special order goods for instance custom made items instructed by the consumer and goods bought on auctions. There are a couple of cases where a consumer is allowed to return goods with a full refund.

A consumer has a right to cancel an advance reservation, booking or order. The act allows a supplier to require a reasonable deposit in advance and impose a reasonable charge for cancellation. But, the act protects the consumer against cancellation charges in the case of death or hospitalization of the specific person for who the transaction was made. Not applicable to special order goods though.

Everyone has had the odd call from an unkown company or person trying to sell you something that you do not want while eating your dinner. Well, with the new Consumer Act 68 it is now illegal.